Privacy Policy

We may collect the following types of information:

• Personal Information: Such as your name, email address, phone number, and address, collected when you fill out forms or interact with our services.
• Usage Data: Information about your interactions with our website or app, including IP address, browser type, device identifiers, app usage data, pages viewed, and other analytics collected via cookies or tracking technologies.
• Device and App Permissions (Mobile App): If you use our mobile app, we may request access to:

• Camera – to enable users to take and upload photos (e.g., for service documentation).
• Location (Precise and Approximate) – to verify service completion, assign tasks based on proximity, and optimize operations.
• Storage – to allow upload and caching of files or images related to services.
• Push Notifications – to send alerts or updates relevant to your service.

You can control these permissions in your mobile device settings at any time.

We use your information to:

• Provide, operate, and maintain our services.
• Communicate with you and respond to inquiries.
• Process transactions, manage billing, and support customer service.
• Improve and personalize our website, app, and customer experience.
• Analyze usage for operational and service improvements.
• Enforce our terms of service and comply with legal requirements.

We may share your information in limited circumstances:

• Service Providers: With vendors and contractors helping us provide, maintain, or improve our services. These partners access only necessary data and are bound by confidentiality.
  
• Legal Requirements: When required to comply with legal obligations or to protect our rights or the safety of others.
• Business Transfers: If our business is involved in a merger, acquisition, or asset sale, your information may be transferred to the new owner.

Depending on your location, you may have rights such as:

• Access & Correction: Request a copy of or corrections to your personal data.
• Opt-out of Marketing: Unsubscribe from marketing emails at any time.
• Deletion: Request deletion of your personal data, with certain exceptions.

To make any such request, contact us at support@getfido.com.

We implement technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure.

We use cookies and similar tools on our website to enhance your experience. You may adjust browser settings to limit cookies, though some features may be affected.

Our services are not directed to children under 13. We do not knowingly collect personal information from children without verifiable parental consent.

When you use the Fido mobile app, we may collect app-specific data including:

We may update this Privacy Policy periodically. Changes will be posted with a revised “Last updated” date. Please review this page regularly for updates.